Trends and Challenges of Industrial Services - An Empirical Study

TitelTrends and Challenges of Industrial Services - An Empirical Study
MedientypConference Paper
Jahr d. Veröffentlichung2009
AutorenAmberg, M., Holm, T., Koos, T. & Dencovski, K.
KonferenzInternational Business Information Management Conference (IBIMA)
PublisherProceedings of the 12th International Business Information Management Conference (IBIMA)
KonferenzortKuala Lumpur, Malaysia
ISBN Number978-0-9821489-1-4

Beside industrial product and solution businesses industrial services become increasingly important due to the need to reduce total cost of ownership in plant business. To identify future trends, challenges and success factors of industrial services, the authors conducted a web-based survey and polled specialists regarding such services as well as the corresponding information systems. The results corroborate that well known trends like remote services, condition monitoring and predictive maintenance will play an important role in the future. The experts are aware of the increasingly important role information systems will play in the future due to the technical nature of these upcoming trends. The survey also shows that the experts are not very satisfied with the support that information systems give them today and prioritize formalized challenges in industrial service business, that help information system suppliers to systematically innovate their products.