The Role of Cultural Differences in Controlling IS Offshoring Projects

TitelThe Role of Cultural Differences in Controlling IS Offshoring Projects
MedientypConference Paper
Jahr d. Veröffentlichung2011
AutorenHeumann, J., Wiener, M. & Remus, U.
KonferenzAmericas Conference on Information Systems (AMCIS)
PublisherProceedings of the 17th Americas Conference on Information Systems (AMCIS)
KonferenzortDetroit/Michigan, USA
Zusammenfassung

Cultural differences between outsourcers and vendor firms in offshore locations pose unique management challenges. One of these challenges is to find a control strategy that fits the cultural setting. However, most of the previous research has analyzed cultural and control issues separately from one another. The objective of this paper is to bring together these two distinct research streams. The result is a conceptual model describing the relationships between cultural differences and the choice of different control modes in IS offshoring projects. Propositions are derived from organizational control and national culture theory. In particular, we introduce the concept of cultural intelligence as moderating the relationship between cultural differences and the choice of control. The resulting conceptual model developed in this paper makes important theoretical contributions to IS offshoring and serves as a basis for future empirical research.

URLhttp://aisel.aisnet.org/cgi/viewcontent.cgi?article=1037&context=amcis2011_submissions