A Multi-Method, Holistic Strategy for Researching Critical Success Factors in IT Projects

TitelA Multi-Method, Holistic Strategy for Researching Critical Success Factors in IT Projects
MedientypJournal Article
Jahr d. Veröffentlichung2010
AutorenRemus, U. & Wiener, M.
JournalInformation Systems Journal
Band20
Ausgabe1
Seiten25-52
Zusammenfassung

In the field of information systems (IS) there is an observable trend
towards the use of multi-method research. Using different research methods
allows for the cross-validation of data obtained via multiple approaches, with the
potential to increase the robustness of research results. Such a multi-method
approach is applicable to a comprehensive research agenda on critical success
factors, an agenda that needs to take into account not only the identification, but
also the analysis and management of critical success factors. The goal of this
article is to contribute new knowledge on how to carry out research on critical
success factors in IS projects using a multi-method approach. For this purpose,
two research projects are presented, each a variation of the research design
customized to particular circumstances. First, there is an outline of the research
approach taken for a critical success factor research project in the field of portal
implementation, with discussion of the strengths and weaknesses of the project.
Taking into consideration these experiences, the research approach of a similar
critical success factor research project in the field of offshore software development
is then described. Finally, recommendations for using the multi-method
research approach in critical success factor research are presented.